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Return & Refunds

Last updated: October 03, 2021

Thank you for shopping at Edelweiss Boutique.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Edelweiss Boutique S.r.o. , Rovniankova, 5 – BA 851 02.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Edelweiss Boutique, accessible from https://edelweissboutique.eu/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Cancelling an order

Under EU rules, You are entitled to cancel Your Order within 14 days without giving any reason for doing so, under the Consumer Rights Directive
(Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights).
We will refund You the full price for any returned item that meets our Returns Policy and the original delivery fee; however, You will be responsible for the cost and arrangement of returning the item(s) to the Edelweiss Boutique partner(s) You ordered from.

Please view Our Terms & Conditions for further information on cancelling an order under the Consumer Rights Directive or contact our Customer Service Advisors for assistance.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.
You can inform Us of your decision by:

REFUNDS

Refunds

Once Your return has been received and accepted by Our partner, We will reimburse You no later than 14 days from the day on which We receive the returned Goods.

We will use the same means of payment as You used for the Order, excluding the delivery costs ,and You will not incur any fees for such reimbursement.

Faulty items

It is Our aim that every item arrives in great condition and We hope you’re always thrilled with Your purchase.
If You receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.

Conditions for Returns

Returned items must comply with Our returns policy:

  • The Goods were purchased in the last 14 days.
  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has a Edelweiss Boutique security tag or brand tag attached, it must be returned with the tag in its original position.
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over Your own undergarments. We will not accept any returns that have been worn or are soiled.
  • Due to the nature of face masks, We will not be able to accept returns unless the item is damaged or faulty when delivered to You.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

Please take care when trying on Your purchases and return them in the same condition you received them.
Any returns that do not meet Our policy will not be accepted.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in Our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.
This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address:

Rovniankova, 5
Bratislava 851 02
Slovakia

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to You, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about Our Returns and Refunds Policy, please contact Us: